Home Service Software

A platform connecting customers who need repairs with a pool of verified technicians — covering electrical, plumbing, air conditioning and home appliances, as well as small odd jobs around the house. Customers book in just a few taps, the system automatically dispatches the right technician by location, skill and availability, provides transparent quotes before work begins, and enables two-way ratings once the job is done.

System overview

The software runs three parts on a single platform:

• Customer app — book services, track the technician, pay, rate and request warranty.
• Technician app — accept jobs, navigate, quote add-on work, manage schedule and earnings.
• Web Admin — dispatch, review technician profiles, configure services and pricing, commission, promotions and operational reports.

Data is organized as Service group → Service → Order → Technician / Customer, so every operation (booking, dispatch, payment, rating) is scoped to the right entity.

Key features

Booking & dispatch

• A broad service catalog: electrical, plumbing, air conditioning, fridge–washer, woodwork, painting, installation and handyman tasks.
• Two modes: book now (urgent) or schedule within a time slot the customer chooses.
• Automatic matching to the best technician by nearest location, skill and rating.
• Real-time technician tracking on the map.
• Cost estimate before booking and on-site add-on quotes (approved by the customer before work).

Technicians & profiles

• Identity-verified technician profiles with skills, experience and service areas.
• Skill certificates, work photos and accumulated rating scores.
• Application review, activation / suspension of technician accounts.
• Availability management and job-accepting status (online / offline).

Two-way ratings & warranty

• Customers rate technicians: stars, reviews and photos after a job is completed.
• Technicians rate customers: helps filter customers and keep community quality.
• Service warranty policies per job type; rebook the same technician when warranty is needed.
• Complaint intake and resolution, refunds per policy.

Payments & invoicing

• Pay by cash, bank transfer or the in-app wallet.
• Promo codes, reward points and referrals.
• Digital invoices and transaction history for both customers and technicians.
• Revenue–commission reconciliation between the platform and technicians.

Administration & reporting

• Configure service groups, pricing and commission rates per service type and area.
• Operations dashboard: orders, completion rate, revenue, average rating.
• Manage promotions, push notifications and customer care.
• Role-based access: dispatcher, accountant, customer care, admin.

Who uses it

• Customers — book services, track technicians, pay, rate and request warranty.
• Technicians — accept jobs, quote, complete work and manage earnings.
• Dispatchers — monitor orders, assist matching and handle exceptions.
• Accountants — reconcile revenue, commission, wallets and refunds.
• Admins — configure services, pricing, promotions and track operational reports.

Highlights

• Smart matching — by location, skill and rating, cutting down wait times.
• Cost transparency — quote before work, customer-approved add-ons, clear invoices.
• Two-way ratings — quality for both technicians and customers, building a trusted community.
• Verified technicians — profiles, certificates and service warranty give customers peace of mind.
• Centralized operations — booking, dispatch, payment and reporting on a single platform.

The platform is built to scale: add new service groups, expand areas, and integrate payment and customer-care channels as volume grows.